Comments on: I wish they stop wireless@sg

By: Shelly

Shelly — Tue, 19 Apr 2011 22:27:02 +0000

It’s amusing. I googled because I constantly could not get Wifi@SG to work at my usual coffee spot (McCafe @ Parkway) and, voila, this blog post came up!

Whatever has been input by above comments just prove that I should not even attempt to try any more. Just subscribe to some mobile BB plan and that’s it! Either that or create a hotspot from my HTC. Which even then my Starhub mobile BB also not very reliable…

By: Henry

Henry — Mon, 24 May 2010 10:03:05 +0000

Yeah! I agree with the author. The Wireless@SG is indeed bad, real bad. So much for our PM dare to put his face for its launch, hahahaha (what a big laughing stock! – one sticking point for the coming GE)! I use this service every weekday for my job hunt and 2 years after I’m job-less, I’m still………… you’ve guessed it, JOBLESS! I’m going to prove that this service suck in the coming elections. I was wondering whether they feel the money, resources, time and electricity are wasted. Especially time and electricity… this is one great indirect contributor to greenhouse. Not GREEN at all, Singapore!

Shut this service and learn from the other countries about getting Wifi right!

By: guinea pigs

guinea pigs — Sun, 27 Apr 2008 18:11:28 +0000

Do u really think wireless@sg is intended to be free? U are all guinea pigs in a island wide 3 years test. Just u wait and see, they’ll start charging!!!

By: DK » Sim Lim Square wireless@sg down for 2 months

DK » Sim Lim Square wireless@sg down for 2 months — Thu, 24 Apr 2008 03:46:03 +0000

[...] got an interesting comment by one of the blog reader who posted his complain letters to wireless@sg and IDA. Below is the [...]

By: ABC

ABC — Fri, 18 Apr 2008 15:58:06 +0000

See what they replied:-

We understand your concerns. As the maintenance we are conducting in comparison to the incident you have made references to the Taiwan earthquake are vastly different, we seek your understanding in this matter.

Thank you.

Should you have any other inquiries, please call our Customer Support Hotline from Mondays to Fridays, 9.00 am to 6.00 pm for further assistance.

Regards,
Customer Service
Sales Hotline:
Customer Support Hotline: 6
Wireless@SG Support Hotline: 6

Here’s my letter to wireless ISP with c.c. to IDA:-

26 Mar, 2008 11:31 PM
To
Customer Support , IDA wireless/IDA/SINGOV@SINGOV

cc

Subject
RE: Sim Lims Square Level 6

Dear CS,
Your service at Sim Lim Square level 6th has been down for almost 2 months. In year 2006
East Asia suffered nearly two months of outages and slow service after an earthquake damaged undersea cables near Taiwan. Even a damaged undersea cable can be fixed within two months period. Therefor, there is not reason you can’t complete your maintenance by now.
Thank you.

Regards,

By: Anonymous

Anonymous — Sat, 19 Jan 2008 17:18:00 +0000

Quick add-on:

Singtel support: 1610 or 1626
iCellwireless support: 63380870
Qmax support: 67960360

If you use a 'regular' hotspot you should take note of the log-in page (when it is working) for the service provider. Hopefully, the other 2 are at least as on the ball as iCell.

By: Anonymous

Anonymous — Sat, 19 Jan 2008 17:11:00 +0000

I started using w@sg in Dec and found the experience very frustrating too. I ended up registering with ALL 3 'providers' because at a hotspot like McD, the service is usually provided by icell and if I try using my original Singtel id, it would get bounced.

Well recently I was at JE Library and couldn't get the log-in page at all. I approached the service counter but you know the drill: The lib staff are courteous but they really can't do anything about it - "We're only the location host, not the service provider... sorry. Would you like to call this number: 63380870?"

After checking around and confirming with a few other 'cannot connect' folks, I called the number. It was for iCell, and surprise, surprise the person was actually interested to help.

What I learned was interesting. In JE Lib, there are hotspots provided by BOTH Singtel and iCell. By checking the ip address of the router from my notebook, it was determined that the Singtel router was the @##$%ed up on on Level 2. The tech advised me to go to L3 and try again. It worked... iCell router on L3 no prob, log-in page appeared right away.

I was impressed that the Tech apologised even though it was officially 'not iCell's fault'. I was assured that a team was on the way to check what happened on L2.

So... if you ever get the 'no log-in page' situation, maybe you should consider caller the number above. The least that can happen is that tech support can determine which provider screwed up. Better than just bitching away and getting no solution at all.

Cheers!

By: Anonymous

Anonymous — Thu, 22 Nov 2007 04:56:00 +0000

Wireless@SG not a free service. Nothing is free. We pay with our tax $$$.

By: Pkchukiss

Pkchukiss — Sun, 18 Nov 2007 09:02:00 +0000

I actually did volunteer testing for Wireless@SG about a month ago, and was assigned to the Jurong East area. My laptop couldn't associate with some networks, while at some other places, my laptop kept disconnecting and re-connecting to the network.

However, when it did connect, I must admit that the transfer speed was on par with what is advertised. But hey, what's the use of having such a great backbone to the central office when nobody can access your front-end?

Maybe we should start a wiki site to list down the locations where Wireless@SG is actually working, and where it is not, so that people on the move know which places to avoid...

By: DK

DK — Wed, 14 Nov 2007 03:17:00 +0000

Anon: But Starhub quite expensive leh.

Paddy: Don’t make me jealous.