Are you being served? – The plan

Met up with the folks behind GEMS (Go The Extra Mile For Service) regarding a new campaign that they are doing. It’s called Are you being served. Its a blog that investigates the service standard in Singapore by getting people to be “mystery shoppers”. It sounds fun, so I decided to take up the task.

So happen that I need to send Victor’s Nokia E51 to repair. (Yes, I accidently damaged the back casing during my reservist. So need to get it changed before returning) Handphone service centre should be a good place to test Singapore’s service standard. If you were to search online, you will notice that there are a lot of complains about handphone service centre in the past. This will be a good opportunity to test out their service and see if they have improved over the years.

Some of the things that I will be taking note of:-
Service standard of staff
Waiting time
Product knowledge
Special request

And to be fair, I didn’t tweet/blog about this mission beforehand. Just in case it gets picked up by the Nokia or their PR agency. Check out my next blog entry on the “mission”.