How do you change your EZ-Link GIRO auto top up amount?
Saw this on wishbone’s blog. Apparently, if you applied for GIRO auto top up on your new EZ-Link card and want to change the top up amount, the process is rather tedious.
1) Deactivate your existing GIRO facility at any TransitLink Ticket Office. This will take at least 7 working days.
2) Reapply for GIRO again by filling up the form online.
3) You will receive the first email within 24 hours to notify you that they receive your application.
4) You will receive another email within 5 working days with the collection slip number if application is successful
5) Proceed to any TransitLink Ticket Office to activate your GIRO auto top up
Did I misread the instructions? That is a 12 working days process!!! And you need to visit the TransitLink Ticket Office TWICE! All that just to do a simple change on your GIRO auto top up amount. SERIOUSLY? Our EZ-Link is that efficient ah? No wonder they are charging a S$0.25 surcharge for every GIRO auto top up. So many paperwork and process to get 1 simple thing changed.
So don’t hand itchy hor. Decide on a GIRO auto top up amount and stick to it.
By the way, if you haven’t exchange your old EZ-Link card for the new ones, do note that LTA and EZ-Link has graciously extended the free exchange period for 1 more week. So if you haven’t done so, better do it by 7 Oct 2009. Oh, and one more thing, your old EZ-Link card cannot be used anymore from today (1 Oct 2009).
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The whole process is so unproductive. I really want to meet that idiot who designed the set-up.
I have the CitiBank SMRT card and the whole process is so exciting.
Prior to the new card, I can easily change my top-up amt through the Citi CS, now I have to:
1) visit the ticket office to cancel the default $30 top-up.
2) wait 7 days later and apply through their online system for $50.
3) wait more days for the approval email.
After which I happily use it without realising that I have to activate it with a magic code (to obtain from system).
4) obtain the code and activate it through the machine (or whatever you call it).
5) Auto-top up Declined, error. Prompted to seek help from ticketing office.
6) Ticketing office can’t help, as I did not bring along the letter. (hell, I did not even receive the letter, and they happily confirmed that they do not send out 2nd letters.)
7) Hence called SMRT, was told that another CS will contact me within 3 working days…..
Must find out which IT system they are using. Will never invest in that company or ez-link for that matter (currently own by LTA, but maybe privatise in future?).
And there they are, trying to convince more to take public transport…. with my commuting time and this issue to boot, I am seriously considering going back to driving to work.
the step 2 – Reapply for GIRO again by filling up the form online.
May i know the url please. Thanks in advance
Its very complicated. i try 3rd time to success the transaction. I wonder those senior citizen or those without ATM card. how to apply and get help and one more thing the staff from MRT control station not even to guide me and give me the correct answer.
when i activate my card at the GTM Machine is can start using immediate but the staff told me have to wait for the approval or sms from the authority … Please where to seek HELP !!