Comments on: How do you change your EZ-Link GIRO auto top up amount? http://blog.dk.sg/2009/10/01/how-do-you-change-your-ez-link-giro-auto-top-up-amount/ Chiong-ing the next mountain Mon, 15 Mar 2010 09:29:22 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Cecilia http://blog.dk.sg/2009/10/01/how-do-you-change-your-ez-link-giro-auto-top-up-amount/comment-page-1/#comment-29553 Cecilia Wed, 04 Nov 2009 04:22:36 +0000 http://blog.dk.sg/?p=6031#comment-29553 The whole process is so unproductive. I really want to meet that idiot who designed the set-up. I have the CitiBank SMRT card and the whole process is so exciting. Prior to the new card, I can easily change my top-up amt through the Citi CS, now I have to: 1) visit the ticket office to cancel the default $30 top-up. 2) wait 7 days later and apply through their online system for $50. 3) wait more days for the approval email. After which I happily use it without realising that I have to activate it with a magic code (to obtain from system). 4) obtain the code and activate it through the machine (or whatever you call it). 5) Auto-top up Declined, error. Prompted to seek help from ticketing office. 6) Ticketing office can't help, as I did not bring along the letter. (hell, I did not even receive the letter, and they happily confirmed that they do not send out 2nd letters.) 7) Hence called SMRT, was told that another CS will contact me within 3 working days..... Must find out which IT system they are using. Will never invest in that company or ez-link for that matter (currently own by LTA, but maybe privatise in future?). And there they are, trying to convince more to take public transport.... with my commuting time and this issue to boot, I am seriously considering going back to driving to work. The whole process is so unproductive. I really want to meet that idiot who designed the set-up.

I have the CitiBank SMRT card and the whole process is so exciting.

Prior to the new card, I can easily change my top-up amt through the Citi CS, now I have to:

1) visit the ticket office to cancel the default $30 top-up.
2) wait 7 days later and apply through their online system for $50.
3) wait more days for the approval email.

After which I happily use it without realising that I have to activate it with a magic code (to obtain from system).

4) obtain the code and activate it through the machine (or whatever you call it).
5) Auto-top up Declined, error. Prompted to seek help from ticketing office.
6) Ticketing office can’t help, as I did not bring along the letter. (hell, I did not even receive the letter, and they happily confirmed that they do not send out 2nd letters.)
7) Hence called SMRT, was told that another CS will contact me within 3 working days…..

Must find out which IT system they are using. Will never invest in that company or ez-link for that matter (currently own by LTA, but maybe privatise in future?).

And there they are, trying to convince more to take public transport…. with my commuting time and this issue to boot, I am seriously considering going back to driving to work.

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