Comments on: How do you change your EZ-Link GIRO auto top up amount? http://blog.dk.sg/2009/10/01/how-do-you-change-your-ez-link-giro-auto-top-up-amount/ Tech, Lifestyle and Current Affairs... Fri, 10 Feb 2012 08:44:49 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Lisa http://blog.dk.sg/2009/10/01/how-do-you-change-your-ez-link-giro-auto-top-up-amount/comment-page-1/#comment-191629 Lisa Wed, 28 Sep 2011 02:13:26 +0000 http://blog.dk.sg/?p=6031#comment-191629 Its very complicated. i try 3rd time to success the transaction. I wonder those senior citizen or those without ATM card. how to apply and get help and one more thing the staff from MRT control station not even to guide me and give me the correct answer. when i activate my card at the GTM Machine is can start using immediate but the staff told me have to wait for the approval or sms from the authority ... Please where to seek HELP !! Its very complicated. i try 3rd time to success the transaction. I wonder those senior citizen or those without ATM card. how to apply and get help and one more thing the staff from MRT control station not even to guide me and give me the correct answer.
when i activate my card at the GTM Machine is can start using immediate but the staff told me have to wait for the approval or sms from the authority … Please where to seek HELP !!

]]> By: edvan http://blog.dk.sg/2009/10/01/how-do-you-change-your-ez-link-giro-auto-top-up-amount/comment-page-1/#comment-68944 edvan Fri, 19 Nov 2010 06:05:25 +0000 http://blog.dk.sg/?p=6031#comment-68944 the step 2 - Reapply for GIRO again by filling up the form online. May i know the url please. Thanks in advance the step 2 – Reapply for GIRO again by filling up the form online.

May i know the url please. Thanks in advance

]]> By: Cecilia http://blog.dk.sg/2009/10/01/how-do-you-change-your-ez-link-giro-auto-top-up-amount/comment-page-1/#comment-29553 Cecilia Wed, 04 Nov 2009 04:22:36 +0000 http://blog.dk.sg/?p=6031#comment-29553 The whole process is so unproductive. I really want to meet that idiot who designed the set-up. I have the CitiBank SMRT card and the whole process is so exciting. Prior to the new card, I can easily change my top-up amt through the Citi CS, now I have to: 1) visit the ticket office to cancel the default $30 top-up. 2) wait 7 days later and apply through their online system for $50. 3) wait more days for the approval email. After which I happily use it without realising that I have to activate it with a magic code (to obtain from system). 4) obtain the code and activate it through the machine (or whatever you call it). 5) Auto-top up Declined, error. Prompted to seek help from ticketing office. 6) Ticketing office can't help, as I did not bring along the letter. (hell, I did not even receive the letter, and they happily confirmed that they do not send out 2nd letters.) 7) Hence called SMRT, was told that another CS will contact me within 3 working days..... Must find out which IT system they are using. Will never invest in that company or ez-link for that matter (currently own by LTA, but maybe privatise in future?). And there they are, trying to convince more to take public transport.... with my commuting time and this issue to boot, I am seriously considering going back to driving to work. The whole process is so unproductive. I really want to meet that idiot who designed the set-up.

I have the CitiBank SMRT card and the whole process is so exciting.

Prior to the new card, I can easily change my top-up amt through the Citi CS, now I have to:

1) visit the ticket office to cancel the default $30 top-up.
2) wait 7 days later and apply through their online system for $50.
3) wait more days for the approval email.

After which I happily use it without realising that I have to activate it with a magic code (to obtain from system).

4) obtain the code and activate it through the machine (or whatever you call it).
5) Auto-top up Declined, error. Prompted to seek help from ticketing office.
6) Ticketing office can’t help, as I did not bring along the letter. (hell, I did not even receive the letter, and they happily confirmed that they do not send out 2nd letters.)
7) Hence called SMRT, was told that another CS will contact me within 3 working days…..

Must find out which IT system they are using. Will never invest in that company or ez-link for that matter (currently own by LTA, but maybe privatise in future?).

And there they are, trying to convince more to take public transport…. with my commuting time and this issue to boot, I am seriously considering going back to driving to work.

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