Comments on: Lenovo announced Thinkpad X100e and Thinkpad Edge http://blog.dk.sg/2010/01/21/lenovo-announced-thinkpad-x100e-and-thinkpad-edge/ Tech, Lifestyle and Current Affairs... Fri, 10 Feb 2012 08:44:49 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: dk http://blog.dk.sg/2010/01/21/lenovo-announced-thinkpad-x100e-and-thinkpad-edge/comment-page-1/#comment-54341 dk Mon, 21 Jun 2010 18:14:47 +0000 http://blog.dk.sg/?p=6941#comment-54341 Hi Dr. Sunil Pevekar Wow, that sound pretty bad. Which country are you from? Hi Dr. Sunil Pevekar

Wow, that sound pretty bad. Which country are you from?

]]> By: Dr. Sunil Pevekar http://blog.dk.sg/2010/01/21/lenovo-announced-thinkpad-x100e-and-thinkpad-edge/comment-page-1/#comment-54335 Dr. Sunil Pevekar Mon, 21 Jun 2010 16:53:06 +0000 http://blog.dk.sg/?p=6941#comment-54335 First contacted Lenovo toll-free on 9 June. On 4 occasions on same day, just music for 15 mins each time. Thereafter kept trying but can't get beyond the music. On 14th (after 4 working days) contacted staff of MD (Lenovo) and was promised action. Next evening (after 24 hrs) some Ranjan called and said he would get back in 30 mins. He just disappeared off the face of this earth and has not been located till now (21st). Somehow on 18th (9 days after my problem occured) I got through to the toll-free number and was given contact of service centre. Service centre staff was most polite, courteous and helpful and solved the problem within 2 hrs. I believe Lenovo is only interested in Sales but not in support. This even after getting MDs office to push the matter. And to top it all, to rub salt into my wounds, Mr. Jitender Nagar (of Lenovo, Gurgaon) implies in his mail that customer is trying to get free service (when I have specified that I am not looking for free service), as if customers are here only to rip-off Lenovo. What an attitude !! What actually took just 2 hrs required customer to wait for 11 calendar days. Lenovo service is not sinking, it has reached ocean bottom. First contacted Lenovo toll-free on 9 June. On 4 occasions on same day, just music for 15 mins each time. Thereafter kept trying but can’t get beyond the music. On 14th (after 4 working days) contacted staff of MD (Lenovo) and was promised action. Next evening (after 24 hrs) some Ranjan called and said he would get back in 30 mins. He just disappeared off the face of this earth and has not been located till now (21st). Somehow on 18th (9 days after my problem occured) I got through to the toll-free number and was given contact of service centre. Service centre staff was most polite, courteous and helpful and solved the problem within 2 hrs.
I believe Lenovo is only interested in Sales but not in support. This even after getting MDs office to push the matter. And to top it all, to rub salt into my wounds, Mr. Jitender Nagar (of Lenovo, Gurgaon) implies in his mail that customer is trying to get free service (when I have specified that I am not looking for free service), as if customers are here only to rip-off Lenovo. What an attitude !! What actually took just 2 hrs required customer to wait for 11 calendar days. Lenovo service is not sinking, it has reached ocean bottom.

]]> By: Derrick Koh http://blog.dk.sg/2010/01/21/lenovo-announced-thinkpad-x100e-and-thinkpad-edge/comment-page-1/#comment-36628 Derrick Koh Tue, 02 Feb 2010 11:14:54 +0000 http://blog.dk.sg/?p=6941#comment-36628 Hey DK - tks for the post. Let me share some good news that the Edge comes with Intel processor also. The X100e only comes with AMD. Derrick Koh ASEAN Communications Manager, Lenovo Hey DK – tks for the post. Let me share some good news that the Edge comes with Intel processor also. The X100e only comes with AMD.

Derrick Koh
ASEAN Communications Manager, Lenovo

]]> By: The Singapore Daily » Blog Archive » Daily Tech: 27 Jan 2010 http://blog.dk.sg/2010/01/21/lenovo-announced-thinkpad-x100e-and-thinkpad-edge/comment-page-1/#comment-36093 The Singapore Daily » Blog Archive » Daily Tech: 27 Jan 2010 Wed, 27 Jan 2010 03:01:27 +0000 http://blog.dk.sg/?p=6941#comment-36093 [...] Core Processor Family - Techgoondu: Trend Micro bets on Clouds: a commentary - Dee Kay Dot As Gee: Lenovo announced Thinkpad X100e and Thinkpad Edge - Youtube Blog: Introducing YouTube HTML5 Supported Videos - Straits Times: Is this the Droid you [...] [...] Core Processor Family – Techgoondu: Trend Micro bets on Clouds: a commentary – Dee Kay Dot As Gee: Lenovo announced Thinkpad X100e and Thinkpad Edge – Youtube Blog: Introducing YouTube HTML5 Supported Videos – Straits Times: Is this the Droid you [...]

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