It has been quite some time since our dept outsourced some of our work to china. And I must tell u, the quality of their work remains bad… if not worst….
Few days ago, we attempted something ‘foolish’. We pass them a complicated request. Usually, complicated request like these would be done by staff in singapore since china can cock up even easy request. But we wanna test our luck, have some faith in them. And we regreted it.
The job they submitted keep being rejected by the requester. Either they miss out something parts or they key the figure wrongly. Even the start date of the contract also make mistake. Okie, it was partly the requester’s fault, they gave the wrong date. But common sense would had told them that they can’t have a contract that already started weeks ago. Yet they didn’t voice out the error by requestor, and just follow blindly.
Sometimes I told Ik Tjen that the guys working for us in china are just like AI, but with super good user interface. They can accept telephone call and email as command. No need follow any standard set of command, so long as the required data is available, they will be able to filter out those non-required info and take the required info for the job. BUT, they do things like AI. Simply follow a set of instructions blindly without any understanding. They are just AI with good interface.
Sometimes I’m worried. Serene is no longer here. Amanda and I are busy with other stuff and unable to babysit them every single moment. I feel that they will create a big error soon. Been checking the coding that they do but still feel that an error might slip thru our check. There is nothing much we can do. Top management wants to outsource and save money, what can we do? Money vs Quality…. tell me, if you are the boss, which 1 would you choose?
Funny, come accross this banner at SIM. “Prepare for an Outsourced World”. What kind of education can prepare someone for an outsourced world? If outsourcing is so good, how come they don’t outsource top management post too?