Stupid questions

One of the account manager wanted to give customer product XYZ for 6months but not sure which option to choose from in the system.
So he drop me an email asking if it is correct to select this option call “Product XYZ for 24 Months

I seriously don’t know how to reply the email without making him feel like he is a fool. And there are so many people inside the email loop. (I think his boss is in the loop too) I bet they are all laughing now.

Isn’t the descriptions obvious enough? How do I answer the email in a nice way?

PS: if he look careful enough, he should see the option “Product XYZ for 6 Months”

2 comments

  1. be professional…

    “Hi XX,

    I have provided the following to help you identify the component u need:
    1 x 6 = 6
    2 x 6 = 12
    3 x 6 = 18
    4 x 6 = 24

    thanks!”

  2. I didn’t reply the email.

    If he wanted to give 24mth but ask if he can use the 6mth option, then I can still understand. Perhaps he think can give the customer 4 times. BUT he wanted to give customer 6mth and ask if can choose 24mth option.

    I really don’t know how to reply

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