Went for GV’s focus group on their website today. Apparently, I was selected for their focus group because I’ve been making quite a number of online booking. That’s why they want my feedback. haha…
It is my first time attending a focus group. There are around 10 people present. The staffs prepared a set of questions and ask for our opinions. They guide us thru the questions and encourage us to discuss the topic. It was an eye opener to see how a focus group is being organised.
I will not go into the details as I’m suppose to keep it confidential.
Anyway, a focus group is a good way to gather feedback from customers. Quite a number of interesting points were being raised during the session. I think they are very useful to their development team. Its good that the company values feedback from customer. In fact, all companies should organise a focus group once in a while to gather feedback.
Oh… and I got 2 free movie tickets. 😀
(But actually, its considered quite little. Heard that other company usually give up to $50 worth of products or even cash)