Went AMK hub for lunch today. Can’t really remember the name of the place. Wow noodles or something. Its just opposite New York New York.
It is one of those “go counter order food and they will send to you” pattern. The problem is, there is only 1 counter. And the cashier taking order is quite blur type, thus jamming up the whole place and creating a queue. (And you always thought that the queue is because the food is good)
Putting that aside, there is something seriously wrong with their process. When you ordered your food and pay up, the point of sales system will print out 2 receipt for you. One in Chinese and one in English. Why the heck do I need 2 piece of receipt? Can you just print a Chinese receipt or a English receipt? Or combine both language on 1 piece of receipt. Why the need for 2 piece of receipt?
Most restaurant make their point of sales device also print another order item list using the printer located at the kitchen. This is for the cook to see what food to prepare. Since the kitchen and cashier is usually separated by a wall, I guess this is a good method of passing message. Although I would prefer a more environmental friendly method like using monitor to show the order items.
I guess this restaurant is also doing the same thing. In addition, they also have another printer at the drink counter to print the drink orders. The staff at the drink counter will prepare the drinks based on the printed drink list. The only problem with this is…… The drink counter is just next to the cashier. In fact, the printer for the drink order is just next to the cashier’s monitor.
Why the need to print the drink orders? Why can’t the cashier just tell the other staff what drinks to prepare?
What a waste of paper…..