Longest downtime ever

My blog was down for the past 2 days. This was the longest downtime ever since I moved to this new domain. Keep getting downtime from Dreamhost, but they don’t usually exceed 24 hours. This time was really bad. My blog traffic was badly affected.

It is only after countless support ticket did the problem get fixed. The official statement says that there is some problem with one of their file server. I also got an email from Dreamhost informing me about the problem.

Sorry about the problems you have experienced over the past few weeks. Problems you have dealt would include, missing files, bad httpd conf errors, and overal site performance issues. Your dataglob, named wycliffe, is basically a group of users data on our file servers. We had scheduled for your dataglob, or group of users, to be moved off of the problem file server last week. The move appeared to finish without any problems until we noticed a few complaints. We have gone ahead and reversed the problems caused by the attempted move and we are restarting a new move. This move is completely on the back end and should not affect you unless we have a similar problem as before, which is not possible as we have corrected that issue that caused that.
Since this move is a large amount of user data it will take a while to complete and may take till Monday. You will notice that your site is performing much better once the move has completed. Once again my sincere apologies for the problems this has caused you.
So to sum it all up, a move caused the missing file problems, we reversed it which fixed it but caused some configuration errors, then we updated the servers to fix those, followed by the move running again. The move is in the background so your sites will stay up throughout the move.

They gave me one more month of hosting free to make up for the downtime. But to me, I feel that it is useless if their server keep having problems. I don’t mind paying for good webhost. I just want it to be reliable. Dreamhost no doubt has good service and price plan, but the hardware is lacking.
Will give them one more chance. If I get another major downtime, I’ll start searching for new host.

7 comments

  1. dreamhost got alot of user reports about downtime issues… apparently it’s very frequent for a lot of ppl.
    go look for webhost reviews online bah. 🙂 can get quite a gd idea of what’s gd out there.
    Wendys last blog post..Free food is good food.

  2. I’m using SliceHost, at US$20 a month; a bit expensive, but it has never been down a single time. There isn’t a control panel, so you’re just thrown into a Linux shell (depending on which version you chose), but I recommend it if you’re just doing one-off installation, with infrequent updating of the software
    pkchukisss last blog post..Abused pictures

  3. Uncle Sha: Will keep that in mind if I shop for new webhost. Thx.
    Wendy: Really? I thought dreamhost ok one. Sigh. Didn’t do enough research. Sigh.
    pkchukiss: I don’t mind $20 per mth. But no control panel? No way man! Haha.

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