Website hosting service Go Daddy was hit by a six-hour outage few days ago. Although a hacker group claimed that it was behind the outage, it seems like the outage is caused internally. According to Go Daddy, the service outage was due to a series of internal network events that corrupted router data tables.
Here’s the apology letter send out to all GoDaddy customers.
We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.
We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.
The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.
At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.
Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.
It’s an honor to serve you. As always, please call us 24/7 at 480-505-8877 — anytime, for any reason.
Oh, and GoDaddy is now having a 30% discount with the promo code Apology4a.