Software phone scam

The Singapore Police Force has issued a news release warning the public of a software phone scam after receiving several reports.
Victims first receive calls from unknown person claiming to be from the technical support sections of major software companies. The callers would inform the victims that their computers required security or software updates and victims would be asked to download and install one or more software from the Internet. The victims would also be asked to provide the software user account identification codes and passwords to the caller and in some instances, victims were instructed to enter some commands into their computers.
Some victims observed that their computers were remotely controlled or files were deleted after following the instructions of the callers. The callers would then convince the victims to buy additional software by making online payments or by providing their credit card details.
The police is advising the public to ignore such calls. Do not follow the instructions of the callers to install any software on your computer or enter any commands. Do not make any payment or divulge your credit card or bank account details to the caller.
If you had followed any of the caller’s instructions, immediately use another computer to change all your online banking, credit card, social media account and email account password. Scan your computer for virus and malware.
If you have any information related to this crime, call the Police hotline at 1800-255 0000, or dial ‘999’ for urgent Police assistance.

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