Replacing the Dyson V10 battery

My Dyson Cyclone V10 cord-free vacuum cleaner stop working recently. There was a blinking red light when I pull the trigger. The same blinking red light also appeared when charging.

So I called the Dyson customer service hotline and they told me that the battery is faulty. That’s a surprise because my V10 is less than 6 months old. Luckily there’s a 2 years warranty.

Personally, I’m quite impressed with the aftercare service by Dyson. They gave me 2 options. Either they send a technician to my house to replace the battery for me or they courier a replacement battery for me to change it myself. (Note: I’m residing in Singapore. Not sure if this is the same arrangement for other countries)

Since the person said that it’s very easy to replace the battery myself, I opt for them to courier the replacement battery.

Although the Dyson V10 doesn’t have a removable battery, replacing the battery is pretty simple. All you need to do is to unscrew 3 screws, replace the battery and screw the 3 screws back. The entire process took me less than 10 minutes. (Inclusive of searching for a suitable screwdriver and taking photos for this blog)

I always find it strange that Dyson didn’t put a removable battery on their V10. But I’m glad that they make replacing the battery so easy. Currently, I don’t see Dyson selling the replacement battery on their website. However, I’m sure they will start selling it in the future when the V10 warranty expires.

Oh, and in case you are interested, the battery part number is 969352-02.

1 comment

  1. It’s probably a way to discourage changing of batteries so one would buy a new machine instead. Much like mobile phones now with their non removable batteries. And even if they offered a battery replacement, the price would be off putting. They have done this with the previous handhelds where the batteries cost almost half the price of the machine. Dyson has unfortunately swayed from his original intention of creating products that last. I’ve bought 5 machines (2 as gifts) and the one that has lasted until today is the first purchase, the DC08, which I got in 2005. I have now switched to a Bosch cordless vac for the occasional cleaning because it allows battery change between use. And the batteries can be used for other Bosch products like its cordless drill. Sure, it won’t have the suction power of a Dyson but it gets the job done at a fraction of the cost. I was a big Dyson fan. To the point, I bought his autobiography and read it 3 times. Dyson fanatic you could say. But it is time to bid farewell.

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